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Events Not Being Received

Check Subscription

Verify your subscription is active:

Check Event Name

Ensure the published event name matches your subscription pattern:

Check Recipient AppId

Verify you’re publishing to the correct recipient:

Check Permissions

Ensure your access key has the right permissions:
  • Publisher needs send permission for the event path
  • Subscriber needs receive permission for the event path

Events Processing Slowly

Check Worker Count

Scale horizontally by adding more workers:

Check Processing Time

If processing takes >1 minute, the event will be redelivered:

Duplicate Events

Use Idempotency

Always check if you’ve already processed an event:

Check for Multiple Workers

If running multiple workers, ensure they share the same appKey to avoid duplicates.

Events Stuck in Queue

Check ACK/Defer/Discard

Events must be acknowledged, deferred, or discarded:

Check autoAck Setting

If using autoAck: true, events are automatically acknowledged:

Getting Help

If you’re still experiencing issues:
  1. Check the Logs dashboard in EnSync Dashboard for error messages
  2. Review the Monitoring dashboard for event metrics
  3. Contact support at support@ensync.cloud with:
    • Event name
    • AppId
    • Timestamp of the issue
    • Error messages from logs